The remote team system we have on our offices is always available for any kind of end-user and developer issue logging. The responses from our personnel are prompt and to the point wherever is needed and help is provided in all layers from our Microsoft based infrastructure to the ones we provide to our partners. The remote help services work flow is as follow: Work items or service requests are registered from the customer service desk directly on the Team System of TFS. After a software build ends -with the applied request changes or bug fixes- the response is set back to the service desk for transferring work status back to the client.